QuixoHelpDeskUnified Support Desk | Serve Employees & Customers
A powerful internal and external helpdesk platform for managing support requests, issues and service tickets. Employees and customers can raise tickets directly, including through your website, while agents assign, respond, prioritize, track and resolve tickets from one workspace.
Illustrative scene — a visitor raises a ticket at the support desk.
Every Ticket, Agent and SLA in One Workspace
From self-service requests and assignment to SLA monitoring and reports — serve employees and customers from one support desk.
Ticket Management
Raise, view and handle every support ticket from one workspace.
Self-Service Portal
Let employees and customers raise and track tickets on their own.
Category Management
Group tickets by category so each one reaches the right team.
FAQs
Publish answers to common questions so fewer tickets are needed.
Multi-Level Ticket Assignment
Assign tickets to agents and escalate across support levels.
Priority Management
Mark tickets by urgency so the important ones are handled first.
Status Tracking
See where every ticket stands, from open to resolved.
SLA Tracking
Set response and resolution times for each type of ticket.
SLA Monitoring
Watch running tickets against their SLA before they slip.
Notifications and Alerts
Keep requesters and agents informed at every step.
Ticket Analytics
Understand ticket volume, workload and resolution trends.
Ticket Reports
Ready reports on tickets, SLAs and agent performance.
Every Ticket, Agent and SLA in One Workspace
From self-service requests and assignment to SLA monitoring and reports — serve employees and customers from one support desk.
Raise
Ticket via portal, website or agent
Assign
Category, priority and multi-level assignment
Respond
Agent replies, alerts and notifications
Resolve
Status tracking and SLA monitoring
Improve
FAQs, analytics and ticket reports
Illustrative — tickets move through five steps.
From First Request to Final Resolution, One Connected Desk
QuixoHelpDesk takes every ticket through five connected steps, so requesters, agents and managers always know who owns it and what happens next.
Raise
Ticket via portal, website or agent
Assign
Category, priority and multi-level assignment
Respond
Agent replies, alerts and notifications
Resolve
Status tracking and SLA monitoring
Improve
FAQs, analytics and ticket reports
Faster Resolutions
Right category, right priority, right agent, so tickets reach the answer sooner.
Nothing Slips Past SLA
SLA tracking and alerts flag tickets before they breach, not after.
One Workspace for Agents
Assign, respond, prioritize and resolve without switching tools.
Fewer Repeat Tickets
FAQs and the self-service portal answer common questions on their own.
Ready to Serve Employees & Customers With QuixoHelpDesk?
Bring tickets, assignments, SLAs and reports together in one unified support desk.
Streamline your support desk 🚀
Fill the form and our team will contact you within 24 hours.
Talk to Team